How can I track my order?
To check on the status of your order, please go to your email and track the status of your order. You can also contact our Customer Service representatives via (852) 91281176.
Can I change my order after the payment is done?
We do not allow orders to be changed or cancelled within 3 working days prior to the requested delivery date. For peak season, we do not allow orders change prior to Valentine's Day or Mother's Day, due to extremely high order volume. If the amendment requires additional fees, the customer will be charged. Orders placed or cancelled on Saturdays, Sundays or Bank Holidays will be treated as having been received by us on the following working day.
How do I enter discount codes?
Enter your promo code in the promo codes field during checkout. Promo code discounts cannot be used in conjunction with other offers. Limit one promotion per order.
Can I send flowers anonymously?
In some cases, customers desire the ability to send gifts anonymously. This is a possibility; however, the sender must provide us with the information necessary to complete an electronic transaction. In certain situations, we may be forced to disclose information.
In the event that the recipient does not want to accept a gift anonymously, the gift will be returned to us. We will adhere to your request to send the order anonymously. However, please be informed that this will only be valid from the time the order was placed until 3 hours after the delivery. For security purposes, the information will be disclosed if the recipient contacts us to confirm the sender details after the given time frame.
DELIVERY & HANDLING
How much is delivery cost?
Estimate delivery cost by districts (For exact pricing, please refer to checkout page):
*Tin Hau MTR self pick-up: Free
*Tin Hau MTR self pick-up: ＊FREE＊
HK Island - Central Districts: $100 HKD
HK Island - Peak / Mid-Levels: $160-200 HKD
HK Island - East District: $100-120 HKD
HK Island - Distant East: $130-150 HKD
HK Island - West / South Districts: $130-180 HKD
HK Island - Distant South Districts: $160-200 HKD
Kowloon: $100-150 HKD
Kowloon East: $100-120 HKD
New Territories: $130-200 HKD
Distant N.T.: $180-280 HKD
What time is delivery time? Can you deliver my flowers at a specific time?
Delivery time: 10am to 6pm
If you give us at least 48 hours of notice for your delivery, we can accommodate most requests. If you have a very specific time (e.g. 7 p.m.), we can accommodate you for additional fee. If you did not specify a time frame in your order, or you want to make a change, you can contact Customer Service. Please do this at least 48 hours before your requested delivery time.
Peak Season (Valentine's Day, Mother's day, Christmas):
During peak season, specific delivery time delivery will be divided into two time slots, with additional surcharge.
Morning Delivery : 10am to 1pm
Afternoon Delivery: 2pm to 6pm
Do you deliver on public holidays?
We do not accept same-day deliveries on holidays; however, you can order them for delivery ahead of time. For more enquries, you can contact our sales person at 91281176.
Do you offer next day delivery?
For next day delivery, please place your order before 12:00pm the day before your delivery date. If you are using PayMe or Bank Transfer as your payment method, all payment must be settled by 3:00pm the day before your delivery date for the order to be confirmed. If you have not received the Order confirmation email, please be noticed that the order is still under verification.
Next day delivery may also subject to the product availability. For more inquiries, please be sure to contact our online customer representative before placing your order.
Can I change my delivery address or delivery date?
Changes of orders are possible up to 72 hours prior to delivery however during peak periods orders are processed up to 3 days in advance and therefore no changes are possible during this time. If the amendment requires additional fees, the customer will be charged.
What should I do if I accidentally provided the wrong delivery address?
We are not held responsible for failed deliveries based on an incorrect or invalid delivery address or contact phone number for the recipient. If we are unable to deliver a product based on the recipient’s unavailability or an inaccurate address, we will attempt to make delivery again within 24 hours. The sender may be charged additional fees for re-delivery.
What happens if weather or traffic conditions made it impossible to deliver?
If weather or traffic conditions make it impossible to deliver a purchase, Rose & Red will make another attempt to deliver the items within 24 hours at no additional cost. While we make every attempt to deliver flowers on time, traffic conditions and accidents may delay delivery. In the case that this happens, we will contact you as soon as possible.